Instructional Designer
Bluecore | May 2025 - Present
- Developed an official video style guide and authored a strategic proposal to integrate AI-automated voice-over tools, saving 160+ hours of labor monthly and reducing production time by 4 hours per video
- Orchestrated comprehensive learning pathways and technical certifications for Bluecore’s AI products, driving 12.7K+ total course enrollments and engaging 700+ active students across global customer and internal teams
- Spearheaded end-to-end educational content for major product releases, resulting in a 62% course completion rate, significantly outperforming industry benchmarks, and increasing total learner session time by 88% year-over-year
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Instructional Designer
Tebra (formerly known as Kareo) | Oct 2021 - May 2025
- Led Tebra University’s digital training, driving 34K course completions and 13K role-based certifications, with learners reporting 87% preparedness (4.33/5) and 4.35/5 CSAT ratings
- Produced 100+ customer-facing training videos, enhancing self-paced training and self-service capabilities
- Created engaging, interactive e-learning content leveraged by Sales, Marketing, and CS to improve onboarding, product adoption, and customer success
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Instructional Designer
California Dental Association | Feb 2021 - Oct 2021
- Architected technical content and graphics to meet Dental Board of California requirements
- Partnered with SMEs and leadership to develop engaging eLearnings focused on operations, clinical support, and skill enhancement.
- Established new branding guidelines for their new e-learning content and built out the LMS (Docebo)
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Course Development Instructional Designer and Project Manager
NYU Wagner | Jun 2020 - Feb 2021
- Developed strategy for course development by designing interactive UI templates for faculty online course site
- Set up meetings with faculty and external vendor to user test their course sites and asynchronous content
- Introduce and utilize project management techniques to monitor course development progress
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